Vertex plans to make India its global hub

BPO firm Vertex plans to make India its global hub and is looking at acquisitions of domestic BPO companies. The company also plans to move 300 roles in HR and finance, among other functions, from its UK and North America operations to India. Employees on these roles would be re-deployed in other functions in their home market. “We can’t be a leading global BPO player without India being a vital part,” according to Vertex managing director for private sector Bruce MacLeod. A member of the global board of Vertex, he was recently made accountable for India. Mr MacLeod said that Vertex aims to do more work for clients in the UK and North America out of India as well as expand in the domestic market, especially through acquisitions.

Vertex is looking at 2-3 BPO firms for acquisitions that will give it a critical mass and larger presence in the domestic market. The BPO firm, which has about 1,200 employees in India now, wants to scale it up to 5,000-6,000 employees, backed by acquisitions.